Cancellation Policy

CANCELLATION POLICY

In case of cancellation or withdrawal read here our Cancellation Policy

All requests for cancellations must be notified to Turisbike by e-mail indicating the service to which it refers. Preferably forwarding the booking confirmation email to comercial@turisbike.com

Turisbike reimburses the full amount to the customer when they are forced to cancel any of the services. However, Turisbike has no obligation to do so when the cancellation occurs due to causes unrelated to those who invoke them, abnormal, unavoidable or other consequences. However, non-refundable costs and expenses may be incurred. Therefore, we will be required to retain these amounts as a right upon return.

Important: The date of the cancellation request is from the request made by email, arriving until 6 pm. From that date / time we consider the next business day, in case of weekend it will be the following Monday. In the event of a national or local holiday the immediately following business day.

The Client assists the right to withdraw the services requested at any time, taking into account the following penalties .:

Cancellations made at least 30 days before the start date: 80% of the total amount of the refunded reservation.
Cancellations made between 30 and 15 days before the start date: 50% of the total value of the service refunded.
Cancellations made less than 15 days before the start date: no refund.

It is not our goal to have the customer hostage to the service that for some reason, duly justified and acceptable by Turisbike, will not be able to perform.

Being that there are the minimum costs inherent in our activity and commitments that we assume with our partners to achieve the best conditions and prices. There is therefore always a minimal cost associated with event marking. This minimum cost is included in the budget.

We allow you to reformulate your tour to another date with Turisbike availability or change the participants. At the time the cost of this change is verified and will be duly informed.

We are always available for dialogue.

Modification of reservation:

Any change to be made to a reservation must always be communicated by email comercial@turisbike.com and will be subject to fees corresponding to the modification.

Each altered service has a specific fee or costs, when requesting the change by email, in case there is an increase of values ​​will be known and this change only takes effect after your payment.

The change of dates is according to the availability of Turisbike

An administrative fee of 100 € (one hundred euros) for the service.

The mentioned changes must be communicated at least 7 days before the service start date.