Bike rental to Pilgrims of the Camino de Santiago
The conditions of BICYCLES Rents Bicycles to Pilgrims?
Bicycles are rented perfectly prepared and in semi-new conditions with less than a year of activity.
WHAT IS INCLUDED IN THE BICYCLE?
Bicycles are equipped with self-sealing tires. Bag with support tools for damage, an air pump and a tube.
WHAT TYPE OF EXTRAS CAN BE REQUESTED IN THE RENTAL?
- SPD pedals, if you have any other type of pedals, you can change them;
- Bottle and Bottle Cage
- Rear luggage compartment
If it is not listed here, ask us
Where to pick up the bike?
The bike after confirmation is always pick up at the Turisbike shop.
But you can choose a different location, you should be given this indication to include this addition in the budget, as well as know availability.
IF YOU ARE TRAVELING WITH BIG LUGGAGE?
There are people who come from other countries to do the Camino de Santiago, and then continue to other places. But they do need to come with big luggage, so we’ve made it easier for them. We keep your larger luggage while using only the one needed to make the Ways.
You can ask for the luggage to be sent to the places where you will spend the night;
You can ask for the bags to carry only what is necessary for the days you are going to pedal, while we keep your larger luggage until the end of your tour.
WHEN TO GET TO SANTIAGO, HOW DO I DELIVER THE BICYCLE?
A meeting point is scheduled for the transfer. A place where cyclists and bikes are safely to board. The transfer is always to the destination of the Turisbike store. Except when another location is marked in advance.
CAN THE BICYCLE BE DELIVERED IN ANOTHER DIFFERENT LOCATION OF SANTIAGO?
It is convenient to always be previously marked the place of collection for the transfer of cyclists and bicycles. However any other change during the rental period should be consulted and checked the budget in case you have other prices. In such cases you may have to pay the surplus value.
WHICH TYPE OF BIKE CAN BE RENTED?
When a reservation is made, the intended bike is allocated for that date. The reservation must be made in advance to guarantee the high quality standards. If you book on top of the date, we may not have the right bike for you.
IF THERE IS A BICYCLE DAMAGE DURING THE RENTAL PERIOD?
The bikes are semi-new and totally revised. The Way of Saint James does not have aggressive or technical routes for its passage, by the regular and normal use of the bicycle, does not happen serious damages. Except for holes. So if a major breakdown happens they are the responsibility of the customer.
DOES BIKES HAVE ANY INSURANCE?
There is no insurance on rented bicycles. Therefore any accident causing, with damage to itself or to third parties, is the responsibility of the user. There is also no insurance in the event of theft. You should therefore always keep your bicycle in a safe place.
DO YOU HAVE ANY WARRANTY DEPOSIT FOR RENTED BICYCLES?
Yes, a security deposit is required. for theft or damage caused by bicycle misuse, falls, missing parts, or other. The deposit will be returned when you return the bike and after confirming that it is in perfect condition. In the case of having payments to make for theft or damages, consequently we make from the moment the retention of the guarantee deposit. And in case the amount retained is not enough to cover will be required the adjustment of the value.
HOW CAN I KNOW THE VALUE OF COST OF RENTAL AND THE BEST COMPLEMENTARY SERVICES?
There is for this purpose a form with the essential questions to better make your budget. From there all communications are sent by email to facilitate the information. In case you want more clarifications you should do the same way. We always try to respond in the native language of the Client, in case of difficulty we choose the English language.
WHEN THE CONDITIONS ARE ALL CHOSEN, HOW TO MAKE THE PAYMENT FOR THE RESERVATION?
After choosing your trip, have read our conditions and are in accordance with your travel program, quantities, extras and total value. If you agree and accept our terms and conditions, a PayPal invoice will be sent with the amount payable of 50% of the price of our service.
On the PayPal page you can make your payment with total security with your credit card. Turisbike does not have access to this information. You should never send any credit card information by email. Use SAFE PAYMENTS.
At 15 days of the day for the event, the entire amount must be paid. To ensure what is agreed upon previously for your tour.
It is not our intention to have the client bound to make the service that for some reason will not be able to perform.
However, there is a minimum cost inherent to our activity and commitments that we assume with our partners to achieve the best conditions and prices. We like to maintain this loyalty with our partners.
So canceling a service for us has a cost of the process already assumed by us.
The cancellation to 15 days of the date loses right to the total of the signal already paid in the agreed value.
On the date of the event if it does not appear, amounts already paid can not be returned because all the equipment became available without allowing other reservations
We do not want you to lose your money, 5 days before the event, we allow you to change people to participate or reformulate your tour to another date with availability.
Consequently, the cost of this change is verified at the time. This change of dates is only subject to our acceptance and always depends on our availability and not an obligation on our part, only serves to minimize the loss of your reservation.
We are always available for dialogue.