Online Dispute Resolution
The European Union has set up a website to help consumers to lodge complaints about any disputes they may be involved in. In this context, Turisbike provides all the information so that you can exercise your right of complaint before an official entity, third party and impartial to the process. So, if you are dissatisfied with the purchase of a good or service through our online page, or with the solution we presented to resolve the situation, you can access this official site and expose your dispute.
What is Alternative Dispute Resolution?
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them to solve, or orientate them in the resolution of a conflict, before opening litigation in Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between him and the trader who is the subject of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the field of consumer disputes’.
Alternative dispute resolution is generally less costly, less formal and quicker than the judicial route.
Suggestions for Alternative Dispute Resolution Entities
- Consumer Information and Arbitration Centre of Porto Rua Damião de Góis, N31 – Loja 6 – 4050-225 Portocicap@cicap.pt / www.cicap.pt /tel 22 550 83 49Geographic Area – Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila de Conde e Vila Nova de Gaia.
- Lisbon Consumer Conflict Arbitration Centre Rua dos Douradores, 116, 2º – 1100-207 Lisboajuridico@centroarbitragemlisboa.pt / www.centroarbitragemlisboa.pt / 21 880 70 00Geographic Area – Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
- Algarve Information, Mediation and Arbitration Centre for Consumer Conflicts Edif. Ninho de Empresas, Estrada da Penha – 8005-131 Farocimaal@mail.telepac.pt / www.consumidoronline.pt / 289 823 213 Geographic Area– Vila do Bispo, Aljezur, Lagos, Monchique, Portimão, Silves, Lagoa, Albufeira, Loulé, S. Brás, Faro, Olhão, Tavira, Castro Marim, Vila Real de Sto. António e Alcoutim.
- Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra Av. Fernão Magalhães, nº 240, 1º – 3000-172 Coimbra.geral@centrodearbitragemdecoimbra.com / www.centrodearbitragemdecoimbra.com / 239 821 690Área Geográfica – Arganil, Cantanhede, Coimbra, Condeixa-a-nova, Figueira da Foz, Góis, Lousã, Mira, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares e Mirando do Corvo.
- Centro de Arbitragem de Conflitos de Consumo do Distrito da Madeira Rua da Figueira Preta, nº 10, 3º Andar- 9050-014 Funchal.centroarbitragem.sras@gov-madeira.pt / 291 750 330
- Centro de Arbitragem de Conflitos de Consumo do Vale do Ave Rua Capitão Alfredo Guimarães, nº 1- 4800-019 Guimarães.triave@gmail.com / www.triave.pt / 253 422 410Geographic Area – Cabeceiras de Basto, Guimarãesm, Felgueiras, Fafe, Póvoa de Lanhoso, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela e Vieira do Minho.
- Centro de Informação, Mediação e Arbitragem de Consumo Rua D. Afonso Henriques, nº 1- 4700-030 Braga / Av. Rocha Paris, nº 103 – 4900-394 Viana do Castelogeral@ciab.pt / ciab.viana@cm-viana-castelo.pt / www.ciab.pt / 253 617 604 / 258 809 335Geographic Area – Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa de Lanhoso, Terras de Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde.
- Centro Nacional de Informação e Arbitragem de conflitos de Consumo Faculdade de Direito da Univ Nova de Lisboa, Campus de Campolide – 1099-032 Lisboacniacc@unl.pt / www.arbitragemdeconsumo.org / 213 847 484Geographic Area – Acting throughout the national territory, in areas not covered by another arbitration centre with regional competence.
Or you can go directly to the website of the Directorate General for Consumer Affairs
Cross-border consumer disputes
If you are a consumer living in another Member State, please go to the European Consumer Centre Website – where you will find the complaint form”.
Access the European Consumer Centre
